At Hush and Home Store, we believe in creating peaceful experiences from browsing to delivery. Below you’ll find answers to common questions about our products, shipping, and services.

Product Questions

What types of products does Hush and Home Store offer?
We curate peaceful home essentials including candles and candle holders, cushions, kids storage solutions, shelving brackets, storage baskets, and storage boxes. Each item is selected to contribute to your home’s tranquil atmosphere.
Are your products eco-friendly?
Yes, we prioritize minimalist, earth-friendly packaging and carefully select products that align with our values of simplicity and sustainability.
How do I care for my Hush and Home products?
Each product comes with care instructions. For candles, we recommend trimming wicks to 1/4″ before lighting and allowing the wax to melt evenly across the surface to prolong their life.

Shipping & Delivery

What shipping options are available?
We offer two peaceful shipping options:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after processing
– Free Shipping: For orders over £50, delivered via EMS within 15-25 business days
How long does order processing take?
Our team carefully prepares each order within 1-2 business days, inspecting every item before its peaceful journey to your home.
Do you ship internationally?
Yes, we ship worldwide (excluding some remote areas and Asia). Whether your delivery is destined for a Paris apartment or New York loft, we maintain our Liverpool care in every package.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order begins its journey. This allows you to follow its peaceful progress to your doorstep.

Returns & Exchanges

What is your return policy?
If any item doesn’t contribute to your home’s peaceful narrative, we accept returns within 15 days of delivery. Please contact our customer care team at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days. You’ll receive an email confirmation when completed.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a seamless checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions, ensuring your payment information remains secure and private.
Do you offer gift wrapping?
All our items arrive in our signature minimalist, earth-friendly packaging that makes them gift-ready. For special occasions, please include gift message requests in the order notes.

Customer Service

How can I contact customer service?
Our peaceful customer care team is available at [email protected]. We aim to respond within 24 hours to ensure your experience remains as calm as our products promise.
Where is Hush and Home Store located?
Our home is at 44 The Terrace, Paradise St, Liverpool, GB L2T 5ML, and we ship worldwide (excluding some remote areas and Asia).

We hope these answers bring clarity to your Hush and Home experience. For any other questions, please don’t hesitate to reach out to our customer care team.

With warmth,
The Hush and Home Team