At Hush and Home, we want you to be completely satisfied with your purchase of our peaceful home essentials. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Proof of purchase is required
  • Certain items cannot be returned (see below)

Please note: Due to hygiene reasons, we cannot accept returns on candles once they have been used or removed from their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer care team at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the product you would like to return or exchange
  3. We will email you a return authorization and shipping instructions
  4. Package the item securely using the original packaging if possible
  5. Ship the item back to us at the address provided

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected:

  • Refunds will be processed to the original payment method within 5-7 business days
  • You will receive an email notification when your refund has been processed
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

To exchange an item for a different size or color:

  1. Follow the same process as initiating a return
  2. Clearly indicate in your email that you would like an exchange and specify the replacement item
  3. Once we receive your return, we will ship the replacement item

Note: You will be responsible for any price difference in the exchange item and additional shipping costs.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hush and Home Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name: [Product Name]
  • Quantity: [Number]
  • Reason for return/exchange: [Brief Explanation]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Non-Returnable Items

The following items cannot be returned:

  • Used candles or candle holders with signs of use
  • Items not in their original condition
  • Items damaged due to misuse or improper care

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order details. We will arrange for a replacement or refund at no additional cost to you.

For any questions about our returns policy, please don’t hesitate to contact our peaceful customer care team.

Hush and Home
44 The Terrace, Paradise St
Liverpool, GB L2T 5ML
Email: [email protected]