At Hush and Home, we strive to make your shopping experience as peaceful and straightforward as our home essentials. Below you’ll find all the details about our shipping and returns processes to ensure complete transparency.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

Please note: We currently do not ship to certain parts of Asia and remote locations. Delivery times may vary during peak seasons or due to unforeseen circumstances.

Returns & Exchanges

We want you to be completely satisfied with your Hush and Home purchase. If you’re not happy with your order, please follow our simple returns process below.

Return Policy Details

  • Return window: 15 days from receipt of your order
  • Items must be unused, in original condition with packaging
  • Proof of purchase required
  • Customer pays return shipping unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used candles or candle holders showing signs of use
  • Items not in their original condition
  • Products damaged due to misuse or improper care

How to Return an Item

  1. Contact our customer care team at [email protected] within 15 days of receiving your order
  2. Include your order number and product details in your email
  3. We’ll email you return authorization and shipping instructions
  4. Package the item securely (original packaging preferred)
  5. Ship the item to the address provided

Exchange Process

To exchange an item for a different size or color:

  1. Follow the same steps as initiating a return
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement

Note: You’ll be responsible for any price difference in the exchange item and additional shipping costs.

Refund Information

After we receive and inspect your return:

  • Refunds are processed to your original payment method within 5-7 business days
  • You’ll receive email confirmation when your refund is processed
  • Original shipping costs are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue and your order details. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hush and Home Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:
Product Name: [Product Name]
Quantity: [Number]
Reason for return/exchange: [Brief Explanation]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about our shipping or returns policy, our peaceful customer care team is here to help.

Hush and Home
44 The Terrace, Paradise St
Liverpool, GB L2T 5ML
Email: [email protected]