Welcome to Hush and Home (“we”, “our”, or “us”). These Terms and Conditions govern your use of calmhomedecor.com (the “Site”) and all purchases made through it. By accessing our Site or making a purchase, you agree to these terms.

1. Our Peaceful Promise

At Hush and Home, we curate home essentials designed to bring tranquility to your space. Our products include candles, candle holders, cushions, kids storage solutions, shelving brackets, and storage baskets/boxes—all crafted to simplify and beautify your home.

2. Your Account Responsibilities

When creating an account or making a purchase, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login details
  • Notify us immediately of any unauthorized account activity
  • Be responsible for all activities under your account

3. Product Information

We take care to accurately represent our products through:

  • Detailed descriptions and dimensions
  • High-quality images showing true colors and textures
  • Clear material specifications

Please note that slight variations may occur due to monitor settings or natural material differences.

4. Ordering & Payment

Placing Orders

By placing an order, you:

  • Agree to pay the specified price plus applicable shipping
  • Confirm all provided information is accurate
  • Authorize us to process payment

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted systems.

Order Confirmation

You’ll receive:

  • Immediate order confirmation via email
  • Shipping confirmation within 1-2 business days
  • Tracking information when your order dispatches

5. Shipping & Delivery

Shipping Options

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Important Notes

  • We currently don’t ship to parts of Asia or remote locations
  • Delivery times may extend during peak seasons
  • Customs/duties are the customer’s responsibility

6. Returns & Refunds

Our Return Policy

We accept returns within 15 days of delivery when:

  • Items are unused in original packaging
  • Proof of purchase is provided
  • Return authorization is obtained

Non-Returnable Items: For hygiene reasons, we cannot accept returns on used candles/candle holders or items not in original condition.

Refund Process

  • Refunds processed within 5-7 business days after return receipt
  • Original shipping costs non-refundable (unless our error)
  • Refunds issued to original payment method

7. Intellectual Property

All content on our Site—including text, images, logos, and product designs—are protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our branding for commercial purposes
  • Reverse engineer any product designs

8. Liability Limitations

Hush and Home shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or improper care
  • Delivery delays beyond our reasonable control
  • Minor variations in product appearance

Our total liability for any claim related to your purchase shall not exceed the purchase price paid.

9. Privacy & Data Protection

We handle your personal information with care as outlined in our Privacy Policy. By using our Site, you consent to our collection and use of data to process your orders and improve your experience.

10. General Provisions

Governing Law

These terms are governed by English law. Any disputes shall be resolved in English courts.

Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

Contact Us

For questions about these terms:

Hush and Home
44 The Terrace, Paradise St
Liverpool, GB L2T 5ML
Email: [email protected]

Thank you for choosing Hush and Home. We’re honored to help create your peaceful space.